Questions? Answered.
What owners, coaches and players ask us most, in one place. Can’t find yours? Write to support@trackmyacademy.com.
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5Getting Started, 5 questions
Track My Academy is a comprehensive sports management platform designed for academies, coaches, and athletes. We provide tools for attendance tracking, performance analytics, fee management, and data-driven training insights to help athletes reach their full potential.
Click the "Start free" button on our homepage. Choose Single Academy or Multiple Branches, pick a plan (Free, or a 30-day trial of Starter or Growth), fill in your academy details, and verify your email. Academy owners can then add coaches and players to their academy.
Yes! We offer a Free plan forever, plus a 30-day free trial of Starter or Growth for academy admins. No credit card required. You'll have full access to your chosen plan's features during the trial period to explore how Track My Academy can benefit your organization.
Track My Academy works on all modern web browsers (Chrome, Firefox, Safari, Edge) on desktop, tablet, and mobile devices. On Android, you can also install the Track My Academy app from Google Play.
No. A phone or a computer is enough. Coaches record attendance, match stats and evaluations in the app. Device integrations may come later.
5Account Management, 5 questions
Click "Forgot password?" on the login page, enter your registered email address, and you'll receive a password reset link. The link works for a limited time; if it has expired, request a new one. If you don't receive the email, check your spam folder or contact support.
Yes. Academy owners can change a coach's or player's email when they edit that coach or player. To change the email you sign in with as an owner, write to support@trackmyacademy.com from your registered email address.
Account deletion is permanent and cannot be undone. Choose Delete account in your settings or profile, or go to trackmyacademy.com/delete-account. Confirm the request, and your account is deleted within 24 hours. You will get a confirmation email.
First, check your spam/junk folder. Add support@trackmyacademy.com and no-reply@trackmyacademy.com to your email whitelist. If the issue persists, contact support@trackmyacademy.com with your registered email address.
Currently, each account is assigned one primary role. If you need multiple roles, you'll need to create separate accounts with different email addresses. We're working on multi-role support for future releases.
5Academy Management, 5 questions
Go to Coaches → "Add coach". Enter the coach's details; an email is required. They get an email with a link to set their own password. You can then give them batches in Batches & schedule.
Go to Players → "Add player" and fill in the player's details. To remove a player, open the menu on their row and choose "Delete player". Deleted players stay in Tools & data → Trash for 30 days, where you can restore them.
Yes! Track My Academy supports multi-sport academies. You can add unlimited sports and organize players and coaches by sport category for better organization.
Go to Settings → Profile to update your academy name, contact details and sports. Your logo and colour are in Settings → Branding & certificates, and your timezone is in Settings → Season & schedule.
You keep access until the end of your paid period. If you close your academy, your data is kept for 60 days and then permanently deleted. During those 60 days, you can ask support@trackmyacademy.com for a copy from your registered email address.
Fees, attendance and plans.
6Fee Management, 6 questions
Open Session fees in the sidebar to set a fee for each batch. For one player, go to Fee collection, open the menu on their row and choose "Assign fee…". Enter the tuition, how often it is billed and the due date. Fee collection then tracks every payment.
Yes! On Fee collection, open the More fee actions menu (⋯) and choose "Automatic reminders". Turn on automatic reminders, add rules such as a few days before or after the due date, and choose email, push or both. To remind one player now, choose "Send reminder" from their row menu.
On Fee collection, open the menu on the player's row and choose "Record payment…", or use "Record payment" at the top. Enter the amount, how it was paid and the date it was paid on, then save. The status updates straight away.
Yes. On Fee collection, open the menu on a player's row and choose "Write an email…" to write your own subject and message. Automatic reminders use a ready-made template.
Yes, every payment is recorded with its date. On Fee collection, click a player's name to see their Payments & receipts, including earlier months.
Parents and players pay fees online by UPI or card through Razorpay, once you connect Razorpay in Tools & data → Payment gateway. You can also record payments made in cash, by UPI to you or by bank transfer.
5Attendance & Performance, 5 questions
Coaches open Attendance in the coach app and pick the session. Everyone starts present, so tap the players who are absent, then choose "Save attendance". Owners can also mark it from Attendance in the dashboard. Attendance data is instantly reflected in analytics dashboards.
Yes, players can view their attendance history, attendance percentage, and trends in the player app, under Attendance.
Coaches record performance in the app: attendance, match stats and evaluations of each player's skills. No devices are needed. Device integrations may come later.
Yes. Open Monthly reports to download the academy report and each player's progress report as a PDF. The player list, coach attendance and fee records download as CSV files from Tools & data.
All historical data is preserved throughout your subscription. You have unlimited access to past attendance, performance metrics, and fee records from the day you started using Track My Academy.
5Billing & Pricing, 5 questions
Visit our Pricing page to see current plans. We offer flexible monthly and annual subscriptions for academies of all sizes. Annual plans come with significant discounts. Contact support@trackmyacademy.com for enterprise pricing.
Yes, you can change your plan anytime from Settings → Plan & billing. Pick the plan you want and follow the steps there.
Yes! Paying yearly costs less than twelve monthly payments. See our Pricing page for the exact saving on each plan.
Yes. You can ask for a refund within 7 days of starting a paid plan. Write to support@trackmyacademy.com. See our Refund Policy page for the full terms.
You pay for your Track My Academy plan through Razorpay, on trackmyacademy.com. All transactions are encrypted and PCI-compliant.
Apps, data and security.
5Technical Issues, 5 questions
Slow loading can be caused by internet connection, browser cache, or high server load. Try: 1) Clearing your browser cache, 2) Using a different browser, 3) Checking your internet connection, 4) Trying again during off-peak hours. If the issue persists, email support@trackmyacademy.com.
Common solutions: 1) Ensure you're using the correct email and password, 2) Clear browser cookies and cache, 3) Try resetting your password, 4) Disable browser extensions temporarily, 5) Try a different browser. If none work, contact support@trackmyacademy.com with a screenshot of the error.
First, try refreshing the page (Ctrl+R or Cmd+R). If that doesn't help, clear your browser cache, or try using an incognito/private browsing window. Make sure you're using an updated browser version. If the issue continues, report it to support@trackmyacademy.com with details about what you were trying to do.
No. Track My Academy needs an internet connection, in the Android app and in the browser. If your connection drops, refresh the page once you are back online.
Data syncs in real-time when you're online. If you're seeing outdated data: 1) Refresh the page, 2) Log out and log back in, 3) Clear browser cache, 4) Check your internet connection. If the problem persists after trying these steps, contact support@trackmyacademy.com.
5Privacy & Security, 5 questions
We use industry-standard encryption (SSL/TLS) for all data transmission. Data at rest is encrypted using AES-256. We follow strict security protocols and undergo regular security audits. Read our Privacy Policy for complete details.
Only authorized users within your academy (admins, coaches, players) can access relevant data based on their role. We never share your data with third parties except as required for service operation (see our Subprocessors page) or by law.
Yes. Open Tools & data. Under Import & export, the player list, coach attendance and fee records download as CSV files straight away. For a full copy of everything, choose "Request" next to Everything, and our team prepares it and sends it to you.
No, we never store complete payment information. All payment processing is handled by Razorpay, a PCI-compliant payment provider. We only store payment references for billing history.
We keep your data for as long as your academy is open. After you close your academy, it is kept for 60 days, then permanently deleted.
4Mobile & App, 4 questions
Yes. The Track My Academy app is on Google Play for Android. On an iPhone, it works in the web browser: open trackmyacademy.com in Safari and sign in.
On Android: install Track My Academy from Google Play. On iPhone: open trackmyacademy.com in Safari → Tap the Share button → "Add to Home Screen". The icon will appear on your home screen.
Yes! The Android app and the website run the same Track My Academy, with layouts made for smaller screens. The one exception: you pay for your plan on trackmyacademy.com, not in the app.
Yes, in the Track My Academy app from Google Play. Allow notifications for the app, and you get push notifications such as fee reminders and updates from your academy.
1Importing Data, 1 question
Yes, we support bulk import via CSV for players and coaches. Go to Tools & data → Import & export, choose "Template" to download our CSV template, then "Import".
